3 Secret Ideas to improve customer experience - Hotels

  
Guaranteeing the comfort of their customers and their overall satisfaction are two priorities of hotel managers to strengthen loyalty. The latter face a double challenge: maintaining the best quality of service while ensuring that operating expenses - electricity, heating or air conditioning - do not skyrocket.
 
Today, technologies have entered the everyday. Customers expect to benefit from this in their hotel rooms. To meet this growing demand, hoteliers need to keep abreast of the latest technological innovations and allow their customers to control the characteristics of their rooms in a simple way.
 
Here are three tips to improve the comfort of your hotel rooms while saving money:
  

  
  
1. Restore control to your customers
  
  

  
  
How to control light and temperature in a hotel room?
 
Old style, pressing switches and manually adjusting blinds and radiators. Or, automatically, as is now possible with technology.
 
Sometimes the common areas of hotels are equipped with sensors to turn on and off the lights according to the passage.
 
It is now possible to automatically adjust the lighting level of a hotel room to the desired intensity using motion detection and light gradation. Better still, an intelligent combination of sensors and sensors, depending on the opening and closing of a door, automatically controls the lighting or the temperature required in a room. Moreover, it makes it possible to know whether a chamber is occupied or not, more precisely than with simple passive infrared detectors.
 
At the touch of a button, guests can program all the lights according to their needs and the natural brightness present in their room. These features can also be preprogrammed in advance. Making this control to customers in their rooms is easy and dramatically improves their experience and stay. Here’s how you can use Grow your Business to its fullest.

  
  
 2. Facilitate their lives
  
  


  
  
It is not uncommon to arrive in a hotel room and be baffled by unlabeled switches. Regularly, customers do not know what they will activate or deactivate in their room unless they do the test by pressing each button. In this unusual setting, it is particularly important that the buttons to adjust the light and temperature are intuitive and clearly identified. It is advisable to place the controls near the bed, with visual buttons, engraved, and text backlit. Thus, customers avoid stumbling in the dark in an unfamiliar environment.
 
It is even more interesting to install the same lighting control system and HVAC (Heating, Ventilation and Air Conditioning) so that the keyboards have the same aesthetics and that customers do not have to familiarize themselves with several different devices When they discover their hotel room.
  
  
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3. Switch to intelligent integration
  
  

  
The added value of a good hotel room system lies in its ability to integrate with the hotel management system (PMS). Best 10 tools To grow Your Hospitality Business.
 
Thus, when a customer registers at reception, the system automatically sends a signal to the room: the lighting, the blinds and the temperature are automatically activated and adjusted to offer a warm reception and wish the "Welcome" to the customer When he enters his hotel room for the first time. No more searching and spending time searching this famous map location to turn on the lights!
 
Another advantage and not least to enhance customer service: the lighting, heating and air conditioning of the rooms adapt to the specific needs of the customers, which translates into considerable savings for hotel managers. When a room is occupied, the temperature remains stable and at the desired level. When a customer leaves, the system allows the temperature to decrease and thus reduces energy consumption. Finally, if a room is completely unoccupied, the thermostat goes into "Maximize Mode": the temperature drops considerably, resulting in even more energy savings.
 
In conclusion, to make a hotel room smart to build a great relationship with guests., it is key to choose a complete solution - which controls both lighting, blinds and HVAC - seamlessly integrating with the PMS of the hotel. Such a strategy has many advantages: more satisfied customers, greater energy savings and a significant reduction in operating costs.
  
  
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